Our opening hours
Mondays to Fridays 9.00 am to 6.00
pm
Saturdays 9.00 am to 1.00 pm
We are closed on Sundays and public
holidays. However, special deliveries can be arranged for these days.
Satisfaction
guarantee
At Eflora, your satisfaction is our
top priority. We deliver only the highest quality products.
Customized orders welcome
These pages show you just a snapshot
of the floral creations our design team is capable of. Call us with your
special orders - we will be pleased to develop unique arrangements to suit your
style and budget.
How to order
There are 3 ways that you can order
our products:
1. Via our website:
www.eflora.com.sg
2. By faxing your completed order to
us at Fax: 6475 2118
3. By calling us at 6475 2000
Orders by email or fax are only
considered accepted by Eflora when acknowledged by a phone call from one of our
representatives. Proof of sending is not proof of delivery.
Price and sales tax
All prices quoted are in Singapore
Dollars and are inclusive of Singapore Goods and Services Tax (GST) of 7%.
Prices quoted include standard local delivery.
Methods of payment
All orders must be paid in full
before delivery. Payment can be made in cash, by credit card or cheque.
All orders can be placed at
our store location.
We accept the following
credit cards:
All cheques should be crossed and
made payable to "Eflora" and mailed to:
Eflora, Blk 3 Queen's Road #02-151,
Singapore 260003
For payments by cheque, delivery will only be made after the cheques have been
cleared.
Substitution
While we guarantee the delivery of a
fresh, beautiful bouquet every time, substitutions may be necessary on occasion
due to the seasonal non-availability of certain types of flowers, or where the
flowers in stock do not meet our stringent quality standards. Eflora reserves
the right to substitute any out-of-stock products with others of equivalent or
higher value. In the unlikely event of a substitution, utmost care and attention
will be given to your order to ensure that it is as close as possible to the
requested item.
Delivery
information
All orders must be fully paid before
delivery.
Eflora offers Standard Local
Delivery as well as EfloraZoom, a 2-hour Express Delivery service.
Standard local delivery
Eflora provides free Standard Local
Delivery for all floral arrangement orders delivered within Singapore island.
A surcharge of S$15.00 is applicable for deliveries made to Sentosa island.
Orders received before 12 noon
Singapore time will be delivered on the same day. Orders received after 12
noon Singapore time will be delivered on the next working day.
A surcharge of S$15.00 is applicable
for deliveries made on Sundays and public holidays.
EfloraZoom (2-hour Express
Delivery)
EfloraZoom is our 2-hr Express
Delivery Service. Upon confirmation, your orders will be delivered within
2 hrs. A surcharge of S$20.00 is applicable for this service. All
other surcharges apply. This service is not available during festive
seasons.
Redirection of orders
In the event that an order has to be
redirected after a delivery has been attempted due to wrong address being given,
incomplete address given, no such person, etc., a surcharge of S$15.00 will be
applicable for every redirection.
Change of delivery address
Any change of delivery address must
be made one business day prior to the delivery date. If the change of delivery
address is made on the delivery date, we reserve the right to treat the change
as a redirection of the order. In such cases, redirection surcharges
apply.
Cancellation of orders,
Returns and Refunds
There will be no charge for orders
cancelled at least one business day before the delivery date.
For floral arrangements, a surcharge of 50% of the value of the order is
applicable if the order cancellation is made on the day of delivery.
Refunds will be made in the same mode as that of the payment.
Security and privacy
Any information that we collect is
held in strictest confidence. We do not trade, rent or sell this
information to other companies. We do use this information to personalize your
shopping experience as well as to notify you about special offers, services and
enhancements that may take place on the site.
